Europe
Refund policy
Return & Refund Policy
Return Period
You have 14 days after receiving your item to request a return.
Eligibility
To be eligible for a return, the item must be:
Unused and in the same condition you received it
In the original packaging, with seals intact
Accompanied by a receipt or proof of purchase
⚠️ Returns without prior approval will not be accepted.
How to Start a Return
Contact us at sales@skytrakgolf.eu
If approved, we’ll provide a return label and instructions
Ship your return to:
SKYTRAK Europe
77 Route d'Arlon
8311 Capellen
LUXEMBOURG
📦 Return shipping costs are the responsibility of the customer, unless the item is faulty or not as described.
Damages & Issues
Please inspect your order upon delivery and contact us immediately if:
The item is defective or damaged
You received the wrong item
We will evaluate the issue and resolve it promptly.
Exceptions / Non-Returnable Items
We do not accept returns for:
Open or used items
Custom products (e.g. special orders or personalized items)
Sale items
Gift cards
If you’re unsure whether your item qualifies, please contact us before returning it.
Exchanges
If you need a different item:
Return the original item
Place a new order once your return is accepted
European Union – 14-Day Cooling-Off Period
If your order is delivered within the EU, you have the legal right to cancel or return it within 14 days — for any reason and without justification.
Conditions:
Item must be unused, in original condition and packaging
You must provide proof of purchase
Return shipping is at your expense, unless the product is faulty or not as described
Refunds
Once we receive and inspect your return, if approved, we will:
Process your refund to the original payment method
Issue it within 10 business days
⏱ Note: Your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since approval, contact us at sales@skytrakgolf.eu